Membership intelligence
Know who to convert, who’s at risk, and what to do next.
Built for fitness, wellness and recreation operators.
Bring your membership, visit and payment reports together to understand who needs a check-in, a little encouragement or an invitation to join. Give your team a clear place to start—and keep every conversation personal.
One free Health Check, yours to keep. No credit card or sales call.
Your systems record what happened. They don’t show you who needs attention.
Memberships, visits, and payments don’t tell one customer’s story.
A retention percentage doesn’t tell you which members to call.
Another export. Another round of sorting and comparing to work out what changed.
From your reports to your next conversation.
Export your membership, visit and payment reports from the tools you use.
Upload your files. TailorLoom connects the records and shows you anything that needs a closer look.
See the people behind each finding, why they stood out and a suggested next step.
Keep using the tools you already have. You choose which reports to export and upload to TailorLoom. We'll show you what they can tell you and what else is needed to answer a question.
Start with reports from:
- Arketa
- Mariana Tek
- Mindbody
- Using another system? Contact us to check whether your exports will work.
The file review step in TailorLoom
Know who needs your attention.
A timely check-in starts with knowing who to contact and why. See the people behind the patterns, with the details to make your follow-up personal.
Members you haven't seen recently
Members whose visits have gone quiet, including those who haven’t made a first visit.
Send a short, friendly check-in
New members who haven't got started
New members who haven’t made their first visit or haven’t kept coming.
Help them book their next visit
Repeat visitors without a membership
Regular visitors who don’t have an active membership.
See whether a membership suits how often they visit
You know your members. TailorLoom brings their visits and membership details together to help you decide how to reach out. Copy the email addresses from a list and follow up from your own email.
Example Health Check · Sample data
Check in with members you haven’t seen recently
6 people: Ines Calder, Theo Brandt, Maya Ellison and 3 more
They have an active membership that started 30 or more days ago, and no visit in the last 21 days.
5 are on paid plans. The value of their memberships is about $606 a month. 1 is a free member, shown with no dollar amount.
What to do: Send a friendly check-in. Ask how they are and if anything is getting in the way.
Email drafts with Starter.
TailorLoom shows what your reports cover and what's missing, so you know how much to rely on each finding. Some questions need more information before they can be answered.
One free Health Check per account.
Run your free Health CheckKeep up with the people who keep you going.
As your business changes, so do the people who need your attention. Upload fresh reports with Starter to see who came back, who joined and who could use a check-in.
Give your team the same starting point with a shared summary. Open an email draft for a person or group, make it your own and send it from your email.
Start with one Health Check. Keep going with Starter.
The free Health Check gives you one saved report. Starter lets you upload fresh reports and see what changed.
One saved, dated Health Check showing who needs attention and why, with names, evidence and up to three priorities.
Keep your team's follow-up informed with fresh uploads, a full dashboard, changes between reports, email drafts, downloadable lists and a shared summary.
First 25 paying customers. $79/month for your first 12 months, then $99/month. Month-to-month; cancel anytime.
Your original CSV file is not retained on our servers. Processed records and analyses are stored to provide your results. No customer or member data is sent to an AI provider. How we handle your data
Frequently asked questions
Does TailorLoom replace my booking platform?
Keep using the tools that run your business. TailorLoom brings their exported reports together to help you understand your members and plan your follow-up.
Does TailorLoom contact my members?
You and your team handle the conversations. TailorLoom helps you decide who to contact and why. Copy email addresses or phone numbers from your Health Check, or use Starter to open an email draft, make it your own and send it from your email.
Which platforms can I use?
See the platforms listed above. Compatibility depends on the contents and format of your exports; TailorLoom checks each file during upload. Email support@tailorloom.com to ask about a platform we haven't listed or a custom setup.
Can I fix my files before saving my free Health Check?
Yes. Review and correct your files before finalizing your one free, dated Health Check. Starter lets you upload fresh reports and continue tracking changes.
How is my data handled?
Original CSV files are not retained on our servers. Processed records and analyses are stored in a US-hosted database, separated by workspace. No customer or member data is sent to an AI provider. How we handle your data
Make your next check-in count.
See who could use your attention and start the conversation with a clearer picture.
One free Health Check, yours to keep. No credit card or sales call.